Care UK

Vacancies

Customer Experience Executive

  • Job Reference
  • SYS-10050
  • Location
  • Colchester
  • Job Copy
  • Customer Experience Executive- Colchester

    Great opportunity for a creative and dynamic individual to join the internal marketing team. Care UK is a market leading company who are consistently investing, evolving and developing and are now the UKs fifth largest healthcare provider.  Honoured winners at the Employer Brand Management Awards last year; we are extremely proud of our company brand and values, fulfilling lives and fulfilling careers.

    The Customer Experience Executive is responsible for supporting the Market Insight Manager in driving Voice of Customer and Customer Experience programmes across the business .  In essence, the role is responsible for the day to day delivery of key customer satisfaction and mystery shopping programmes.  The role will also support on ad hoc market research projects involving heightened customer understanding, customer ‘journeys’ (online and offline) and customer insight on strategic and tactical initiatives, online and offline

     

    Key Responsibilities:

    • Key point of contact for internal consultation regarding customer insight
    • Project management of the annual resident satisfaction survey and resultant insight cascade
    • Day to day responsibility for the high profile quarterly relative satisfaction survey and associated reporting and action-planning
    • Project management of Voice of Customer collateral to 120 care homes
    • Support for Care UK’s mystery shopping programme
    • Contribute to the ongoing understanding of the ‘customer journey’ and key customer segments
    • Support review and development of Voice of the Customer and Customer Experience strategies
    • Monitor and support operational teams on customer feedback issues and improvement planning
    • Work closely with marketing colleagues on data requests and customer testimonials

     

    Ideal attributes:

    • Strong analytical and numeracy skills and an interest in data interrogation and communication of powerful insights, in particular related to customer experience
    • Strong written and verbal communications skills
    • Experience in market research/analytics or marketing activities reliant on customer insight
    • An eagerness to learn and develop
    • Excellent sense of initiative and problem solving
    • Experience in managing challenging workloads

     

    To apply please follow the link and for any further information please contact Tara Connor on tara.connor@careuk.com

     

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.