Care UK


Hub Administrator

  • Job Reference
  • SYS-10136
  • Location
  • Colchester
  • Job Copy
  • Hub Administrator- Colchester

    Full time, Monday to Friday - Maternity Cover Contract

    Care UK is the fifth largest Care provider in the UK and we are looking for passionate, personable and empathetic customer service professional to join the Hub team at our head office. The Hub team offers a wide range of support to the business and are dedicated in offering a first class customer service. This is a great opportunity to join a company who are continuously developing and successfully evolving. Our recent achievements include opening 31 homes in the last five years with a further 26 homes due to open in the next three years taking our portfolio to over 130 homes. 

    If you enjoy customer service but want to work in a company where you can truly make a difference then we have a great opportunity for you. The successful candidate will join a vibrant team in a fun fast paced environment with long term career opportunities for the right person.

    Key responsibilities:

    Handle questions and queries from both internal and external customers
    Taking callers through the first steps in finding care for themselves or for a loved one.
    Use initiative to resolve issues when possible or escalate to relevant teams within the company
    Work towards KPIS and help achieved team targets


    Ideal attributes:

    Excellent customer service skills
    The ability to be empathetic
    Good attention to detail
    Experience of working in a team environment
    Experience working towards KPIS and target driven
    A positive can do attitude.


    Closing date Monday 20th May 2019.  To apply please follow the link below and for further information please contact

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.