Care UK


Hotel Services Manager

  • Job Copy
  • Hotel Services Manager – North and North West

    Competitive plus car allowance and benefits package

    Care UK Values

    • Caring
    • Passionate 
    • Teamwork 

    Job Summary

    Due to expansion we have an excellent oppurtunity for an additional Hotel Services Manager to join our reputable hospitality team. You will assist the hospitality team in supporting operations in delivering hospitality excellence in our core homes as well as our new homes due to organic growth. 

    Reporting into the Food and Services Director, the job holder will play a significant role within the food and services team who collectively are responsible for assisting operations in delivering excellent standards of hotel services hospitality to our residents across all Care UK’s residential homes.

    The role is expansive being involved in the process of innovation for creativity, implementation and commercial delivery of the hotel services Food Framework and Dining with Dignity strategy across food, beverages and residents meal time experience. The role also includes responsibility for laundry, housekeeping and waste management.

    The job holder will be required to travel extensively across the regions including overnight stays.  

    Summary of Key Responsibilities (not exhaustive)

    To ensure the Hotel services strategy is implemented and standards are maintained as agreed by the senior Operations team
    To ensure the homes are preparing menus that deliver food for the residents needs and ensure the content as outlined in the Food Framework is being adhered to.
    Ensure the homes are delivering the meal time experience as outlined within the Dining with Dignity Framework.
    To undertake six monthly kitchen and housekeeping audits
    Co-ordinate and/or deliver all centrally identified training courses working with  supplier partners and external consultants as applicable
    Manage and approve the repair or replacement of all key hotel services equipment
    Manage all food and non-food suppliers in terms of agreed service levels
    To manage new trials/projects and recommend changes as required
    To review kitchen staff skills and identify training required
    To ensure that all catering, cleaning and laundry consumables are ordered from current nominated suppliers in line with Company purchasing policy.       
    To assist Kitchen teams to ensure they have full understanding of the residents daily spend budgets and advise them on menu planning to ensure these budgets are adhered to
    To work within agreed budget guidelines on staff costs and consumables and to co-operate in any action necessary so as to keep to budget.
    To ensure procedures are in place to enable the laundry and housekeeping to run effectively within the home.

    Essential Requirements

    Food related qualifications (craft or technical) HND, City & Guilds or NVQ L3
    Significant experience in senior supervisory role within food and hospitality
    Must possess relevant food production technical knowledge/skills gained from working in a food production environment.

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.