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Receptionist - Colchester
Permanent / Part-time 25 hours Per Week Monday to Friday
Care UK is the fifth largest Care provider in the UK and we are looking for a passionate, personable and empathetic Receptionist to join the Hub team at our head office in Colchester. This is a great opportunity to join a company who are continuously developing and successfully evolving. Our recent achievements include opening 31 homes in the last five years with a further 26 homes due to open in the next three years taking our portfolio to over 130 homes. We offer a great working environment, with a great sense of team work as well excellent career opportunities.
The Hub is a critical component of the Central Operations function and is based at the Colchester office. Their purpose is to provide front line support and query resolution to both internal and external customers. Excellent customer service skills and making professional 1st impressions are all key to this role as well as the ability to multi-task and to adapt quickly to different situations.
Reception provides a professional, great and friendly service to key customers, in terms of query resolution i.e. telephone, email, reception duties, admin and reporting whilst providing and empathic and caring service to external customers looking for care for a loved one, or those needing to provide feedback or wishing to make a complaint. This includes key internal customer such as Operations, Marketing, Quality Governance, HR and Finance.
They are responsible for achieving agreed individual and team targets and Service Level Agreements (SLAs) whilst building strong relationships with all care home contacts. The primary responsibility is to support our Care Home Managers enabling them to deliver a first class service to the residents in their care. They will need to do this by building excellent relationships and showing the highest degree of empathy with both internal and external customers.
Accountable for understanding both the company and the team vision
To have in depth knowledge of all the Care UK care home estate
For showing empathy and understanding on every call, email, intranet response and having the ability to put themselves in the ‘customer shoes’ – delivering customer service excellence
For resolving issues within agreed SLAs
For accurate data logging
For building great relationships across the business
For delivering excellent customer service
Closing date 28th May 2019. To apply please follow the link below and for further information please contact Sadie.Pilgrim@careuk.com.
Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.