Care UK


Facilities Management Helpdesk Supervisor

  • Post Code
  • CO4 9QB
  • Job Copy
  • Facilities Management Helpdesk Supervisor

    Contract: Permanent

    Hours: Full time, 37.5 hours per week

    Based: Colchester

    The responsibility of the Helpdesk Supervisor is to support the Helpdesk Manager in the development, management and motivation of a team of Helpdesk Administrators. Our Helpdesk Administrators deliver excellent helpdesk support with outstanding customer service, satisfaction, and timeliness for our 120+ care homes and support offices. 

    This position requires frequent contact with care homes and home managers, maintenance staff, contractors and other key stakeholders within the organisation.  You’ll act as single point of contact for all Facilities Management related issues for the organisation and implement methodologies to improve first call resolution, manage expectations and build strong relationships with the operation.


    Required Experience

    • Working effectively and efficiently in a fast changing helpdesk or contract management environment
    • Reviewing and establishing effective systems of work, processes and controls
    • Working on own initiative, identifying when positive changes can be made to improve delivery of Helpdesk Services, and implementing them
    • Supporting other Managers and colleagues with expertise of your area of responsibility
    • Managing and controlling contractors and suppliers developing KPI’s and performance targets
    • Working on multiple areas of responsibility with differing timescales and deadlines and on occasion similar deadlines
    • Works effectively within a team
    • Ability to manage a team

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.