Care UK


Sales Customer Relations Manager

  • Job Reference
  • SYS-10940
  • Location
  • Stratford upon Avon
  • Job Description
  • CRM_2019.docx
  • Post Code
  • CV37 9TG
  • Job Copy
  • Sales Executive / Customer Relations Manager

    Hours: Full time, 37.5 hours per week

    Contract: Permanent 

    Based: Ambleside Care Home, Dodwell, Stratford-upon-Avon

    Competitive salary, excellent OTE and benefits package

    Are you a driven sales person wanting more purpose behind your work? Do you care about people as much as numbers?

    The role

    The Customer Relations Manager [CRM] who looks to join our progressive business will be someone who can confidently demonstrate a high level of customer service and sales ability whilst being able to build good relationships with stakeholders. Customer Relations Managers are the first point of contact for all customer enquiries where they manage the sales process from showing a family around, to admitting their loved one into the home.

    This role also assists on care home open days and exhibitions whilst being involved with educational events and work closely with Care UK’s marketing and operational teams. It is also essential to develop a strong relationship with local authorities, the local community as well as GP’s to help promote the home. You’ll be working with families at a very challenging time, when an older loved one is looking to move out of their own home into a care home, it can prove to be a very emotional time. Therefore it is essential that the Customer Relations Manager has the ability to help drive numbers, but must also be balanced by your empathy and passion for improving people’s lives.

    About us

    Care UK is the fastest growing, market leading healthcare provider in the UK. Over the past five years we have successfully built and opened 31 new build homes taking our portfolio of homes to over 120 across the UK.  We boast a sector leading quality rating (86% of our homes rated Good and Outstanding) and have people at the heart of what we do. We are proud and grateful to have received several awards for our commitment and passion in delivering an outstanding level of residential and nursing care, with focus on engagement with residents and fulfilling lives.


    Your background

    • We are open to what your sales background/industry experience looks like - Sales and Customer service experience is essential in a face to face capacity, or a very strong inside sales candidate with transferable skills
    • Our current CRM’s come from consumer banking, nursing, leisure and pharmaceutical sales with strong B2C experience. They’ve proven sales success and they’re competitive, but they care
    • Above all, our CRM’s love seeing the end results of their efforts: happy residents and families, and high conversion rates


    What you can expect

    You can expect a great remuneration package, including a competitive basic salary plus commission, healthcare, contributory pension and life assurance. And, when you join Care UK, with its success, ambition and big plans, who knows where your career could take you…


Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.