Senior Systems Analyst
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Senior Systems Analyst
The Business Systems team at Care UK are looking for a Senior Systems Analyst to join the team. This is a great opportunity for an ambitious systems analyst or super user looking to take on more responsibility in supervising a team of three and to make a difference in helping our care homes better use our information systems.
The ideal candidate will have strong interpersonal skills, with some management experience, together with a background in using multiple business systems, whether they are HR, finance or admin systems. As like most companies, Care UK uses several systems across the business, therefore it is essential the analyst is confident in learning and using new business systems.
The Senior Systems Analyst will ensure our systems run smoothly helping our care homes deliver the best possible quality of care. This is a chance for a systems professional to join a very rewarding sector whilst working for one of the UKs largest market leading healthcare providers.
- Maintenance and operation of the business systems ensuring they are working effectively and efficiently. Tasks include system maintenance work, managing system change control procedures, processing interface files, organisation structure changes, administering user access and maintaining workflow authorisation systems.
- Manages the provision of a service desk to support operational and support service teams in their use of the systems.
- Manages and supervises staff allocated to the role.
- Analyses and reports on the support calls raised by users, proposing and putting into place actions to address issues.
- Works closely with a range of stakeholders across the business.
- Actively identifies, assesses and monitors user satisfaction, quickly addressing problems and issues to ensure high levels of user satisfaction and service delivery quality.
- Oversees training administration, ensuring an efficient process operates from processing training requests through to training delivery and receiving feedback.
- Provision of support and ad hoc training to staff in the use of the business systems including providing training to individuals by telephone or video conferencing or delivering training to groups in a classroom environment.
- Produce quality written procedures, user manuals and guides to support the operation and maintenance of the systems.
- Works closely with internal IT teams and third party suppliers, resolving issues that may arise or escalating appropriately internally or through the IT partner’s processes.
- Assists on system development projects focussing on introducing new technology or functionality, integration with other IT systems, streamlining business processes, access to quality management information and compliance with policies and procedures.
- Follows change control procedures ensuring approval for change is obtained, documentation is updated, business processes are modified plus system changes are performed in a planned and controlled manner.
- Contributes to the active engagement of the users of the system including through various forums and internal user groups, ensuring users views are captured, encouraging the sharing of best practice and providing mechanisms to identify development priorities. Also, communicating regularly with users through various channels (including the intranet, newsletters and user seminars) to continually promote the efficient use and features of the system.
- Comply with the Company Appraisal system and attend an appraisal every year and at least quarterly updates.
- Ensure mandatory training requirements are met.
For more information please get in touch with Tara Connor on 07580 594031 / firstname.lastname@example.org
Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.