Care UK


Remote Business Systems Support Analyst

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  • Job Reference
  • SYS-9760
  • Location
  • National
  • Job Copy
  • Systems Trainer- South East 

     Due to successful business growth, the Business Systems Team at Care UK are looking for a remote Systems Trainer to join the team.

    The role of Systems Trainer is to provide education, training and support to colleagues throughout our care homes and head office in the use of Care Management, Finance and HR systems used by the business.

    This will include supporting the delivery of new system implementations and system upgrades. Care UK have over 120 care homes across the UK from Scotland down to the South Coast. The Systems Trainer will work remotely with frequent travel predominately within the South East region to deliver business systems training and support as and where required.

     The Trainer will be responsible for providing engaging training, supporting as to how best to use business systems in the most efficient and effective way, as well as having involvement in the development and maintenance of training courses and materials. The trainer will have a proven track record in these areas.

     Care UK is the UK’s fifth largest independent healthcare provider where we all work together to deliver the best quality of care to residents. We are proud and grateful to have received several awards across the years for our commitment and passion in delivering an outstanding level of residential and nursing care with real focus on engagement with residents and fulfilling lives.

     Great opportunity to join a company who are continuously developing and successfully evolving. Our most recent achievements include opening 31 homes in the last five years with a further 26 homes due to open in the next three years taking our portfolio to over 130 homes.


    Key Responsibilities

    • Deliver a range of system education, training and support activities as directed by the Business Systems Manager (Operations) in line with a pre-defined training strategy and plan
    • Identify and develop the most appropriate and cost-effective method of training and support delivery, in order to meet the specified needs of the customer, whether in a classroom setting, via video conferencing, on a one-to-one basis or through e-learning materials
    • Produce quality written procedures, user manuals and materials (including Powerpoint Shows and Videos) to support the use of systems and compliance with business processes
    • Review and evaluate the effectiveness of formal training and support provided by ensuring that individual delegates’ objectives are satisfied by the training session(s), business processes are followed and data is being input correctly
    • Driven by intelligence led reporting and the review of system health check reports, support home colleagues to improve compliance with all processes through the use of the business systems
    • Provide support in improving data input quality and process adherence, through identifying root cause issues, advising on achieving improvements, providing training and support plus monitoring the success of the activities
    • Create and maintain effective professional working relationships with colleagues across the business, particularly (but not limited to) Regional Directors, Home Managers and Administrators, Central Operations Team, Clinical Governance, Commercial Finance Team and the RCS Business Systems Team.
    • Attending and contributing to RCS Business System team meetings
    • Feedback operational user and technical issues to the RCS Business Systems Service Desk to capture, diagnose and resolve issues
    • Testing systems and processes as part of upgrading systems and developing new functionality including following test plans, completing test scripts, supporting test users performing testing exercises, liaison with operational, finance and IT staff on testing activities and problems identified
    • Comply with the Company Appraisal system and attend an appraisal every year and at least quarterly updates
    • Ensure mandatory training requirements are met
    • Maintain a safe and healthy training environment by following Company standards and legal regulations. 


    Skills and Experience

    • Educated to ‘A’ level or equivalent
    • Current UK driving license
    • Previous experience of performing a similar role in a large organisation
    • Knowledge of company policies, procedures and core business processes
    • Up-to-date knowledge of general IT systems and commonly used software packages
    • Microsoft Office skills, particularly in Outlook, Excel, Word and Powerpoint
    • Analytical and problem solving skills.
    • Experience of delivering training and production of training documentation
    • Evidence of continuing professional development
    • Strong interpersonal skills


    Please click apply below to send an up-to date CV and for more information please get in touch with Tara Connor on 07580 594031 /

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.