Care UK


Customer Relations Manager

  • Job Reference
  • SYS-9885
  • Location
  • St Ives
  • Job Copy
  • Customer Relations Manager – St Ives

    Do you care about people as much as numbers? The team at Field Lodge Care Home are looking for an engaging, positive and confident individual to join the team.

    Care UK are a multi award winning company where people are at the heart of what we do. We are proud and grateful to have received several awards over the years for our commitment and passion in delivering an outstanding level of residential and nursing care with real focus on engagement with residents and fulfilling lives.

    The Customer Relations Manager [CRM] who looks to join our progressive business will be someone who can confidently demonstrate a high level of customer service whilst being able to build good relationships with stakeholders.  Customer Relations Managers  are the first point of contact for all customer enquiries where they manage the sales process from showing a family around, to admitting their loved one into the home.  

    Customer Relations Managers assist on care home open days, whilst get involved with educational events and work closely with Care UK’s marketing and operational teams. It is also essential to develop a strong relationship with local authorities, the local community as well as GPs to help promote the home. You’ll be working with families at a very challenging time, when an older loved one is looking to move out of their own home into a care home, it can prove to be a very emotional time. Therefore it is essential that the Customer Relations Manager has the ability to help drive numbers but must also be balanced by your empathy and passion for improving people’s lives.

    At Care UK everyone makes a difference. We like to think we have a rare culture,  where we are open and honest and highly supportive of one another. Care UK are renowned for having one of the best support structures where we work together to strive forward to deliver the best quality of care, working together to make things better.

    This is a great opportunity to join a company who are continuously developing and successfully evolving. Our recent achievements include opening 31 homes in the last five years with a further 26 homes due to open in the next three years taking our portfolio to over 130 homes. 

    Your background:

    • We are open to what your professional background looks like. Our current CRMs come from consumer banking, nursing, leisure and pharmaceutical sales with strong B2C experience. They’ve proven sales success and they’re competitive, but they care
    • Above all, they love seeing the end results of their efforts: happy residents and families, and high conversion rates


    What You'll Get in Return

    • If you have the personality and expertise we’re looking for, you can expect a great remuneration package, including a competitive basic salary plus commission, healthcare, contributory pension and life assurance. And, when you join Care UK, with its success, ambition and big plans, who knows where your career could take you
    • The role will be 30 hours per week over 4 days


    Please click apply below to send an up-to date CV to our recruitment team. For more details and for any questions, please contact Tara Connor on  07580 594031 /

Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.